Returns

If you don't like the items, you can make an exchange, or we can refund your money. Our policy lasts 30 days. If 30 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email support@oakbaygifts.com with your order number, and reason for exchange or return. We will process your request immediately.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

RETURNS / EXCHANGES

However, all of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products. In such case, please make your claim within 10 days of receiving your products by emailing us at: support@oakbaygifts.com and include photos of the received product, a proof of purchase as well as photos of the labels on the products.

For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, uploaded photos etc.) or cancel your order within 24h. In those cases, please write an Email to our support at support@oakbaygifts.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Late or missing refunds 
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@oakbaygifts.com.

Shipping
You will be responsible for paying for your own shipping costs (average $12) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.